[HughesJ]

Hi and help,

I have also posted on the 'NTL complaints' thread but not sure if its still running. But from reading through seems that plenty of NTL customers and ex customers have had problems with closing NTL accounts ie you close it and one year later you get a debt collection notice at your new address because the account hasn't been closed properly and NTL have still been billing you at the old address. This is what has happened to me this week.

It is comforting to know that I am not alone but after trying endlessly to try to get to the bottom of this with customer services I have no idea what else to do. I have been up early today to write a letter of complaint to NTL House in Hook. But I'm not sure if this is going to help me. I have a week to sort this out before I get the court order from the debt collection agency on behalf of NTL.

lesson learned: never trust NTL customer services when they say they have closed your account