Thread: Courtesy call from NTL - £10 fine if your late paying your bill !
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Old 30-08-2006, 23:15   #15
lostandconfused
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Re: Courtesy call from NTL - £10 fine if your late paying your bill !
Quote:
Originally Posted by popper View Post
lost,are you saying your making it personal and using your common sense in your department to punish the guilty?.
no what im saying is that if a payment is late, no matter if its a day or a month it is late and will incur a late payment fee.

however when it is clearly the first instance and there are no notes in the account saying that it has been credited (and i will always clearly note that i have credited a late payment fee) then in that instance as a good will gesture i would credit it back.

so its not personal, if a customer is aware of the late payment and they know how to avoid it then you cant complain when one is added on the account if you have paid late.
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