Quote:
Originally Posted by lostandconfused
the late payment fee is added onto an account if there is a balance outstanding when the next bill is produced.
the money has to have reached ntl ny this time, not pay by paypoint the day before as it can take 3-5 days to clear.
If it is the first time that you have recieved a late payment fee, generally it will be credited back to you.
However if you have recieved one in the past you are cleary aware of how and why you get them and how to avoid them, so you get no sympathey from me.
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lost,are you saying your making it personal and using
your common sense in your department to punish the guilty?.