Re: Courtesy call from NTL - £10 fine if your late paying your bill !
I spent half an hour last Friday discussing this very topic with NTL. The automated messages states that you will be charged £10 if you are 28 days late paying your bill. This is a lie. They do not take it from the payment due date as you expect from the way they phrase things, but from the invoice date which is 14 days earlier.
Having had a big discussion with a supervisor over this and coming to an arrangement (credit of £20), I paid my bill via online banking as I was speaking to the lady. I was assured I would not be disconnected as I was paying for the current bill which I had yet to receive.
Today I tried to make a phone call around 8:30pm and my phone is disconnected and my TV is terrestrial only.
Aaaaaarrrrrrgggggghhhhh.
I guess they wanted their £20 back.
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