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JoshGrey · 28-08-2006, 09:17

My quick 3 pennies worth....I've been with ntl for 6 1/2 years and...IMHO

Telephone - basic service only (but from my experience) faultless. If you want extras the costs soon oes up IF you can even receive the features - caller id anyone?

DTV - not bad. Not as extensive, innovative or sophisticated as Sky in many areas (think red button, usable interactive services, usuable EPG, no universal HD offering or PVR) but making an effort (think VoD)

BB - overall I'm quite happy with this. I've had the occasional STB modem failure but for the most part it's good. Currently there are no caps on the BB that I have. I believe that is consistent for all ntl BB offerings

Customer Service - incredibly hit and miss. Sometimes it's okay...others it's appalling.

One other very serious consideration what you can get depends on where you are. ntl may like to say that it's a single company but it's not nowhere near! The offerrings are patchy and currently ntl appears to concentrating on harmonising pricing where it can without too much embarrassment or controversy and then going for universal offerings...

Overall, if I had a choice and the inclination I would probably keep the BB but switch my phone and DTV to an alternative phone or VoIP service and Sky.

BTW I've never had a mixed up bill but ntl don't do a great deal to tell existing customers anything about anything.

Hope that helps.

28-08-2006, 09:17	#30
JoshGrey Inactive Join Date: Feb 2006 Location: Bucks Services: Phone, BB & TV (Waiting for the PVR service though!!) Posts: 24	Re: Is NTL any good? My quick 3 pennies worth....I've been with ntl for 6 1/2 years and...IMHO Telephone - basic service only (but from my experience) faultless. If you want extras the costs soon oes up IF you can even receive the features - caller id anyone? DTV - not bad. Not as extensive, innovative or sophisticated as Sky in many areas (think red button, usable interactive services, usuable EPG, no universal HD offering or PVR) but making an effort (think VoD) BB - overall I'm quite happy with this. I've had the occasional STB modem failure but for the most part it's good. Currently there are no caps on the BB that I have. I believe that is consistent for all ntl BB offerings Customer Service - incredibly hit and miss. Sometimes it's okay...others it's appalling. One other very serious consideration what you can get depends on where you are. ntl may like to say that it's a single company but it's not nowhere near! The offerrings are patchy and currently ntl appears to concentrating on harmonising pricing where it can without too much embarrassment or controversy and then going for universal offerings... Overall, if I had a choice and the inclination I would probably keep the BB but switch my phone and DTV to an alternative phone or VoIP service and Sky. BTW I've never had a mixed up bill but ntl don't do a great deal to tell existing customers anything about anything. Hope that helps.