[MovedGoalPosts]

Agreed, it shouldn't be necessary to use this board to get ntl to address complaints. It is however a tried and tested route, sanctioned at executive level within ntl.

We don't force anyone to register on this forum. When they do and assistance is sought and offered (we do try to look at the merits of each complaint before using our escalation path, simply to ensure it is not going to get abused with spurious stuff), we're surprised that people that volunatrily registered with us are reluctant to take us up. Bear in mind that simply by registering and posting we already have a large amount of information on a member.

Still we can understand if someone is uwilling to provide the details we need to be able to escalate. That is their choice.

Yes there shoiuld be reliable ways that all customers can use to get ntl to address matters. With persistence, as Kat2 found you might get a response from some in ntl, but her route to resolution was in fact equally as unorthadox and still relied on internet use, and detective work to find the contact emails she needed.