Quote:
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Originally Posted by Russ D
It's up to you - if want it sorted out, get in touch. If you'd rather take a chance and use a method which as you've seen is flawed, go for that.
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I can see where kat is going with this and she is doing it the correct way.
Lots have used this board to get disputes and complaints resolved and I laud the board for being able to do that, but this isn't the way it should 'have' to be done. What about those that have no access to the internet but just the other two services, or perhaps have never heard of this forum. They need a way to be able to make and get resolved a dispute or complaint.
Your statement above Russ is almost saying 'use us and get is solved or don't use us and don't get is solved'. There shouldn't be a need to use your services, good and succesfull though they are.
By getting a resolution via the 'correct' channels
should ensure that no other customer has the same problem.
If it a case of please help me, all I want is my service up and running, then going through the assistance offered by the good guys of this forum is the way to go, but it could happen to someone else.
Always remember kat that a contract is two way, and if ntl are not abiding by their side by not providing the service they agreed to supply then the contract can be terminated without penalty.