Quote:
|
Originally Posted by kat2
snip *awe* poor Rob, you havent have you love?
well somebody did offer usefull advice and it worked, well, lets say in some respects it over worked, no my issue is not resolved but, *lol* I have to say I fell over with belly ache laughing. I sent an email to all those I could find who are in a senior position. I had three replys and four telephone calls, 1 regional engineer called out. Needless to say, I have an invertation to lunch with simon duffy *g* But the person that actually really helped me was a director whom resides in wales. She very kindly gave me all the telephone numbers of people higher up than herself including her own and said I should call her I have and it turned out that they are all together this afternoon in a meeting supprising to me is that her secretary said to me that if she cannot reach me this afternoon she will call me from home tommorrow! Things that were abit of a mess was the fact that an engineer turned up here and I didnt know he was coming we managed to bump into each other he suggested that the cables could be re tacked up, I said no forget it if thats what you propose. He then said that he could run a new cable from my own connection to a new point on my building but it would take a full day and, it could be a month or more before it could be done. So for anyone reading this thread, the way to get your complaint resolved (sadly) seems to be firstly follow the companys complaints procedure to the letter try both phone and sending a letter recorded delivery in writting the complaints address is on the back of the bill then if and only if all else fails email the directors. My email was short and I think this may be why the replys I had received had a telephone number attached to them.
|
let me get this straight then you register here, then you refuse all help from a site that is trusted with dedicated contacts within NTL for an offer of assistance as you refuse to part with personal details only visible to the mods.
Yet on the other foot you are proposing to accept a dinner date from a guy you don't know from adam pretending to be Simon Duffy as I am sure he offers all his customers with a gripe dinner dates or perhaps only those with blonde hair down to their waste followed up by a solution from an engineer you don't know from adam who appeared in your garden and several calls from anyone who could be saying they are high up within the company.
Come on pull the other one and mind your head on the bridge as well.
