[kat2]

Hi, lostandconfused,
actually yes he telephoned me on his mobile I suppose he felt guilty about ringing me in the afternoon telling me that he would be arriving shortly (but never did) to be fair to the lad he was only young and was with someone else when he came to my home first time around. I admire and respect honesty and he was being honest. Not sure what goes on in your part of the world but certainly the two engineers who called out said that they had both installations and repairs to do. Maybe this region is trying to cut back. after all on the first install it was just two people I was left to connect the block and modem and set the whole thing up too, sadly I suppose they are under so much pressure to get to the next job another reason perhaps why my install was so poor.
huggies kat2
I feel that looking on here and across the net complaints about customer service dont seem very good and, I dont blame the individuals rather the structure and the way it works. I dont think taking millions of voice calls is necessarly the best resolution. You have to go through the whole process of taking a call logging the call dealing with the matter, and providing a solution all in a very limited amount of time, before your forced to deal with the next customer.I have sent an email to simon duffy in this regard to say that more options should be made available such as online email, sms text, so, it should be interesting to see if any good comes of it.