*awe* poor Rob, you havent have you love?
well somebody did offer usefull advice and it worked, well, lets say in some respects it over worked, no my issue is not resolved but, *lol* I have to say I fell over with belly ache laughing. I sent an email to all those I could find who are in a senior position. I had three replys and four telephone calls, 1 regional engineer called out. Needless to say, I have an invertation to lunch with simon duffy *g* But the person that actually really helped me was a director whom resides in wales. She very kindly gave me all the telephone numbers of people higher up than herself including her own and said I should call her I have and it turned out that they are all together this afternoon in a meeting supprising to me is that her secretary said to me that if she cannot reach me this afternoon she will call me from home tommorrow! Things that were abit of a mess was the fact that an engineer turned up here and I didnt know he was coming we managed to bump into each other he suggested that the cables could be re tacked up, I said no forget it if thats what you propose. He then said that he could run a new cable from my own connection to a new point on my building but it would take a full day and, it could be a month or more before it could be done. So for anyone reading this thread, the way to get your complaint resolved (sadly) seems to be firstly follow the companys complaints procedure to the letter try both phone and sending a letter recorded delivery in writting the complaints address is on the back of the bill then if and only if all else fails email the directors. My email was short and I think this may be why the replys I had received had a telephone number attached to them.
I appriciate what you guys were trying to do for me honestly and through posting up in this forum I beleive I found my answers. I would like to thank everyone for their input and will keep you posted in a seperate thread as and when or indeed if they eventually turn up and instigate the repair.
Huggies kat2
---------- Post added at 16:11 ---------- Previous post was at 15:57 ----------
Unlimted *grins*
I have long blonde hair all the way down my back so, I dont think I will be loosing it any time soon *smirk* Lostandconfused, yes, I am aware of the customer services number you quote, and yes, when I rang technical services I was indeed given a seven digit job number. which when contacting either customer services or technical support I have always used that number needless to say at the time it did not help one bit, I was told that the work had been done, then, it turned out that yes, the work had been done but they missed off the temporary connection bit. I am quiet capable of following a complaints procedure I also do try and make reference points such as the person I am talking to the time of the day and date too. I also ask for other information if available which would help my case. take today for example, the engineer whom called un officially, I managed to get his full name and mobile phone number.
huggies kat2
