homealone

kat2 - As I said before I am not sure if you fully understand the ethos of this site. It is not 'members' asking for personal details, but the site administrators, purely for the purpose of passing to NTL - who need the details in order to deal with your problem. These details are erased by the admin team, once the problem is resolved.

The reason people seem to be 'having a go' is that people keep telling you that the answer to your problem is to accept the help offered, to which your response is to accuse the site of harbouring a 'crime syndicate' - hardly a friendly response.

This site wouldn't exist if NTL were perfect, but the relationship has been built up to be much more constructive than somewhere to moan. The use of that relationship to help resolve problems is officially sanctioned, not a 'back door', as you imply, and frankly, if I was one of the admin team who had put in the hard work to achieve this situation, I would feel very insulted by such an implication.