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Originally Posted by kat2
lostandconfused wrote: customer services isnt in india, well its funny because every time I contact ntl it sounds long distance and the poor guy whom often speaks in broken english always spells things out phonetically with me. I have had lots of names given to me that are not english too, so, because I have contacted customer services on more than one occcasion (several actually) I always end up speaking to somebody who can only speak very limited english.
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well if your going through to india every time you call, all that means is your pressing the wrong button on the IVR.
although you did say it was a prblem with broadband so are you sure your not going through to tech support?
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Originally Posted by kat2
one guy even phones me in the evening to say sorry but he couldnt come today as his boss instructed him to concentrate on new connections (after all they have me on a fixed term contract for twelve months) so, there in no hurry to sort my problems out.
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did he actually say this or is this the impression that you get? as it would be very unprofessional if he did. secondly it would be totally wrong, as installations and faults are completly seperate departments, use completly separeate techs.