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Originally Posted by kat2
but really I shouldnt need to pass my details to somebody that claims they can help, you could after all once you have my details do all kinds of things so no
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I appreciate your concern but - just to note I have been passing details from hundreds of customers back and forth for the last 4 years. We have a 'trusted' reputation with ntl, to deal with such details from customers and once your issue is finally resolved - all details are destroyed.
I have to say though - You want recognition from ntl with your complaint - our path into ntl is official. I kinda feel with you coming out with comments such as 'we could do all kinds of things' a throw back in our face, with our offer to help you.