Cable Forum - View Single Post - NTL does anyone know an effective way to get your complaints resolved

kat2 · 23-08-2006, 23:27

Hi, lostandconfused,
and thankyou for your reply. I have been told that my written reply once received will take 28 days to prompt a reply, so far I have not received an acknowledgement of my complaint, with regards to customer service, I am always calm, I dont beleive in shouting it doesnt solve anything I did ask if I could speak to a supervisor about my complaints and was told that somebody would ring me back, on another occasion I was told no supervisors were available, on another occasion I was told their computers were down so they couldnt pull up my details and to call back later. I think really its as many have posted not only here but across the internet.You only need do a search in google for NTL complaints and sadly that sums it up. my four months to the end of my contract is now thankfully down to three months. I will no doubt at some stage post here on cable forums for advice about disconnections because I have heard horror storys in this respect too. Its sad really, that a concept such as cable to the home should have such a poor quality of customer care. Whos to say that my complaints are not deleted? seems strange to me why I have to go over them each time anyway, I have learnt my lesson no doubt like so many (it appears) but I was rather hoping that this thread may have brought about a positive way forwards but sadly it appears not to be the case.
thankyou for posting but sadly the thread message sums it up, "no body seems to know an effective way", and judging by your post in which you say customer concerns are only small but have a backlog of two months says how much they place on customer satisfaction.

23-08-2006, 23:27	#14
kat2 Inactive Join Date: Aug 2006 Posts: 27	Re: NTL does anyone know an effective way to get your complaints resolved Hi, lostandconfused, and thankyou for your reply. I have been told that my written reply once received will take 28 days to prompt a reply, so far I have not received an acknowledgement of my complaint, with regards to customer service, I am always calm, I dont beleive in shouting it doesnt solve anything I did ask if I could speak to a supervisor about my complaints and was told that somebody would ring me back, on another occasion I was told no supervisors were available, on another occasion I was told their computers were down so they couldnt pull up my details and to call back later. I think really its as many have posted not only here but across the internet.You only need do a search in google for NTL complaints and sadly that sums it up. my four months to the end of my contract is now thankfully down to three months. I will no doubt at some stage post here on cable forums for advice about disconnections because I have heard horror storys in this respect too. Its sad really, that a concept such as cable to the home should have such a poor quality of customer care. Whos to say that my complaints are not deleted? seems strange to me why I have to go over them each time anyway, I have learnt my lesson no doubt like so many (it appears) but I was rather hoping that this thread may have brought about a positive way forwards but sadly it appears not to be the case. thankyou for posting but sadly the thread message sums it up, "no body seems to know an effective way", and judging by your post in which you say customer concerns are only small but have a backlog of two months says how much they place on customer satisfaction.