[kat2]

Hi, Homealone,
and thankyou for your comments, no there must be a way to submit a complaint and a way in which it can be resolved other than leaving, or maybe thats the only answer, sadly its appearing that way. offers of help from strangers, no, I never give out my personal details to anyone, who ever they pertain to be. It would end up being my own fault if say "i gave information away and it was used to order extra products or services or indeed any other form of misuse. Seriously ask yourself this would you give your credit card details to someone that says "hey I can sort out your banking problems just furbish me with the pin number and all your personal stuff", might sound silly but I am responsible for my account number and my security as a user of a service. Whilst I appriciate what is being offered to me, I have to also ask myself could I be setting myself up for yet more problems? the answer is I dont really know, am I willing to take the risk and end up potentially having more problems than I bargained for? no, A company should have a transparent complaints procedure where customers can say what a good company NTL are, they listened, they acted, they resolved. This thread is about trying to break the mould of saying its a bad company, its about finding a way forward to get complaints brought to a speedy conclusion. I was rather hoping posters would post to say what they did and how it brought about resolution, not about giving details to somebody in private that solves nothing to the average forum reader.
and no, this isnt a moan about NTL its about finding a way forward.
Huggies kat2