Originally Posted by kat2

Hi, Rob,
and thankyou for your reply. I didnt join cable forum in the knowledge that people may work or know someone. I joined because I wanted to share my experiences of being a new user (feb of this year) with others. You know some times you may ask yourself is it me? or are others treated the same way as me? thats why I joined this forum to find out if indeed (is it me) or do others get the same raw deal. Seems looking not only at this forum but others too that it isnt me and that generally others experience fustrations of one kind or another.I havent posted about what my complaint is because I wanted to keep the topic pure, that is to say if other outsiders join they can look back on this particular thread and look at the constructive answers from other members whom may also have been subject to the same issues. So, simply put, this thread is about how to get your complaint heard and resolved and what steps did you take to acheive the end result.
Yes, I could go on about my personal case but thats not going to help others? I mean I would have loved to have found a thread anywhere on the net where somebody has managed to find a legit way of cracking the NTL complaints procedure, where they get action, and what steps they took.
so far all the threads I have come across on google all moan about the terrible experience they have had and that they left NTL !
huggies kat2