Cable Forum - View Single Post - NTL does anyone know an effective way to get your complaints resolved

MovedGoalPosts · 23-08-2006, 18:05

kat2, I respect that you don't wish to disclose your details to the CF team, but it was you who chose to register on our site. Catch 22. We might be able to help, but it's up to you if you want to trust us. Your choice.

Yes ntl should respond to your letters, emails or whatever. They haven't. That alone might be grounds for ofcom to take up the issue. You might also get advice from your council's Trading Standards, or even Citizen's Advice.

I do suggest you take a deep breath and post in this thread something that gives detail of what you complaint is actually about. At the moment we can see ntl haven't reacted, but someone if they can see what the problem is, may be able to suggest a solution.

23-08-2006, 18:05	#8
MovedGoalPosts Inactive Join Date: Jun 2003 Location: 127.0.0.1 Age: 62 Posts: 15,868	Re: NTL does anyone know an effective way to get your complaints resolved kat2, I respect that you don't wish to disclose your details to the CF team, but it was you who chose to register on our site. Catch 22. We might be able to help, but it's up to you if you want to trust us. Your choice. Yes ntl should respond to your letters, emails or whatever. They haven't. That alone might be grounds for ofcom to take up the issue. You might also get advice from your council's Trading Standards, or even Citizen's Advice. I do suggest you take a deep breath and post in this thread something that gives detail of what you complaint is actually about. At the moment we can see ntl haven't reacted, but someone if they can see what the problem is, may be able to suggest a solution.