[kat2]

Hi, guys,
and thankyou for your suggestions so far but, I am looking for an official way to resolve my problem. Mick thankyou for your offer but I dont part with private details to somebody I dont really know (common sense). I am supprised that a company that offers to take complaints via email then has at its last stage a phone number (sighs*Hi, Roy, sounds like a reasonable idea to me after all no one (in an official capacity) appears to acknowledge my concerns.Paul, thankyou for your suggestion too, but really I shouldnt need to pass my details to somebody that claims they can help, you could after all once you have my details do all kinds of things so no, I am looking for an official way to make my complaint heard.Gentleman, hi, part of the problem is proving things, NTL make a point of complaints over the telephone, they could delete those complaints, I did send a recorded delivery letter though. Fudge, I have just rang ntl with your idea and was told that customer concerns do not deal with the public over the telephone they only deal with complaints in writting! *lol* so, sorry guys but I still feel a company should provide a policy that is fair to all. Email complaints should just be that, I should be able to email my concerns, not to go through all the links only to end up at a box saying ring this number.
anybody out there know an official external body that would be willing to help. ofcom seem to not care.
huggies kat2