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If you want to PM me some details, we'll see if the CF Team's ntl contact can get involved. Our contact is usually does quite adept at cutting through the ntl red tape
Please provide your service property address, account number, a daytime contact phone number (could be a mobile as your landline don't work) and ideally an email. If you can also confirm the phone numbers you have been issued with now or previoulsy it might give our man something to start troubleshooting with.