Cable Forum - View Single Post - NTL does anyone know an effective way to get your complaints resolved

fudge · 23-08-2006, 15:01

kat 2
When i first joined ntl i had many many complaints in the first 2 weeks , this is what to do
you phone ntl and ask to be put through to customer concerns
i was then given a person who dealt with my complaints and there direct phone number , i went to work a few days later and when i got home in the afternoon i had an ntl manager and an engineer waiting in there car outside my home for me, Between them they got my problems sorted and while they were in my house the lady from customer concerns phoned me to see how things were going. The manager was disscusted how i had been treated with my installation , ( just one of the problems ) but they did get me sorted . At the time the manager told me he was employed by ntl just to sort out the mess they were in. But i have had good service ever since.

23-08-2006, 15:01	#6
fudge Inactive Join Date: May 2005 Location: Hertfordshire Age: 69 Posts: 401	Re: NTL does anyone know an effective way to get your complaints resolved kat 2 When i first joined ntl i had many many complaints in the first 2 weeks , this is what to do you phone ntl and ask to be put through to customer concerns i was then given a person who dealt with my complaints and there direct phone number , i went to work a few days later and when i got home in the afternoon i had an ntl manager and an engineer waiting in there car outside my home for me, Between them they got my problems sorted and while they were in my house the lady from customer concerns phoned me to see how things were going. The manager was disscusted how i had been treated with my installation , ( just one of the problems ) but they did get me sorted . At the time the manager told me he was employed by ntl just to sort out the mess they were in. But i have had good service ever since.