I thought a nut was hard to crack, nothing compared to that great bastion of "we can do no wrong, NTL", I just tried their email complaints procedure only to be directed to their telephone number
http://www.ntl.com/home/contact/complaint/holding.asp
tried writing to them too, even sent it recorded delivery *sighs* I have logged three complaints with customer services (all about the same issues) and, so far no body has bothered. I tried contacting oftel to be told they dont deal with individual complaints but just monitor the situation. Is their any external companys that are willing to help? or am I just wasting my time? thank goodness I only have four months left.
and after that I will take no chances and instruct my bank to close my direct debit with them. If a company cannot be bothered to assist a customer with a complaint then they clearly do not feel they need my custom
anyone else had any luck?
huggies Kat2