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Originally Posted by Rob C
You may get a faster response via Responsetek, but it strikes me that there is no guarantee you get any response from that. I've got a number of issues on there that were ignored.
Snail Mail letters, sent recorded delivery are ignored by a company at their peril. It may take time, but they provide the backing for proper enforcement action where basically ntl appear to have legally trespassed.
And the OP did state he'd tried to phone, but the ntl systems didn't want to play ball on that.
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as said i would send a letter recorded delivery for your record and incase things dont go to plan, but i would also call CS and ask to raise a installs complaint tracker. make sure you get the referance number from this. your area manager will either send someone round or call within 48 hours.