Cable Forum - View Single Post - Ntl have mis-sold me a phone packge

redrobe · 21-08-2006, 15:51

sorry am a newbee and posted it on the wrong forum previously so here goes....

Hi Everyone,

Just wondering if anyone has been mis-sold anything by ntl. I have been with ntl for about a year now and i have recently discovered that ntl have mis-sold me a phone package (i Guess i should have looked at my bill a bit more carefully)

basically as it turns out - i wanted cheap calls to ireland and was told that one the talk unlimited plan they would be 2p per minute to the Republic of Ireland - cool.

At first i didnt use the phone much and therefore didnt notice, however i have used the phone a bit more - only 9 calls though...it turns out they are charging me over 10p a minute off peak.

I phoned the customer services but they cant give me any info because their 'systems are down'

Has anyone else had a problem like this? if so, any helpful info about what i do now?

Cheers

T

21-08-2006, 15:51	#1
redrobe Inactive Join Date: Aug 2006 Posts: 10	Ntl have mis-sold me a phone packge sorry am a newbee and posted it on the wrong forum previously so here goes.... Hi Everyone, Just wondering if anyone has been mis-sold anything by ntl. I have been with ntl for about a year now and i have recently discovered that ntl have mis-sold me a phone package (i Guess i should have looked at my bill a bit more carefully) basically as it turns out - i wanted cheap calls to ireland and was told that one the talk unlimited plan they would be 2p per minute to the Republic of Ireland - cool. At first i didnt use the phone much and therefore didnt notice, however i have used the phone a bit more - only 9 calls though...it turns out they are charging me over 10p a minute off peak. I phoned the customer services but they cant give me any info because their 'systems are down' Has anyone else had a problem like this? if so, any helpful info about what i do now? Cheers T