NTL TV
It's rubbish. No PVR. No red button. No EPG. No HDTV. More expensive than SKy.
NTL phone
It's rubbish. No caller ID (most areas) or 1.50 for caller id. Expensive.
NTL Internet
Oversuscribed UBRs. Overloaded network. Crappy proxies.
NTL CS
You pay to report your faults. You report your problems to Bombay, India. You wait on line and pay.
NTL Retensions
Briliant. Toll free. These guys reduce your bills and give you freebies. They are polite and they speak English!
I cannot receive Sky, I am stuck with the NTL