I had the bad luck to contact CS.
This is due to me cancelling my TV and going just Broadband, which needed a new DD, what i did'nt realise is that they tried to be me on the old DD which i cancelled.
They sent i letter, they stated, to my PO box which i don't collect regually, although they know me e-mail address and home address!!!
I found this out on Saturday, after i found no Broadband and Phone, so had to use my mobile to call CS India and then call CS in this country.
It seams they have two Dept's who do not communicate and you are left piggy in the middle until you pay the bill you did not reliase you had, so much for DD's.
As you can understand in December i will be looking for another ISP
michael