[kat2]

lostandconfused wrote: customer services isnt in india, well its funny because every time I contact ntl it sounds long distance and the poor guy whom often speaks in broken english always spells things out phonetically with me. I have had lots of names given to me that are not english too, so, because I have contacted customer services on more than one occcasion (several actually) I always end up speaking to somebody who can only speak very limited english. with regards to the cable being thrown across to my neighbors that was how it was installed because at the time the engineers arrived late its actually fixed in place in some parts its permanent though all 30 metres of it. several engineers have called and one guy even phones me in the evening to say sorry but he couldnt come today as his boss instructed him to concentrate on new connections (after all they have me on a fixed term contract for twelve months) so, there in no hurry to sort my problems out. With regards to the cable access point outside my front gate, the second engineers agreed with me they cannot understand why it wasnt used. the run to my gate is far shorter than the 30 metres across to my next door neighbors!! I have never seen such poor quality work in places the cable has joints in it (due to its length) and just hangs in the wind!
anyway my complaints un resolved and that is why I posted and I accept that the call charge to the customer service is an 0845, but technical supprt is 0871 which they do make money on, lucky for me after my four months it will not be my money anymore.
huggies kat2