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lostandconfused · 20-08-2006, 18:05

whilst i undestand you are annoyed with the situation i think you need to be a bit objective

customer services is an 0845 number not 0871, its charged at 5p pm in the day 2p pm evenings and about 1.5p weekends.

ntl do have a written complaints procedure, the address is on the back of the bill, but customer services will always try to discourage written complaints as it takes a lot longer to resolve. your better off calling them to get is sorted and if you still feel it hasnt been sorted or you want proof that you have logged a complaint then write in.

customer services isnt in india, there is a call center over there but they will only deal with taking payments, setting up direct debits and any simple billing problems. everything else is in the uk.

"because the engineers couldnt be bothered to connect to my connection point out side my gatepost ". i very much doubt it was because they couldnt be bothered, there could have been a genuine reason, normally if there is a problem they will link it to a neighbours as a temporary fix so at least you have a service.

20-08-2006, 18:05	#115
lostandconfused Inactive Join Date: Aug 2006 Location: swansea Age: 41 Services: 2 X V+ XL TV XL BB XL Telco Posts: 1,703	Re: ntl complaints procedures. whilst i undestand you are annoyed with the situation i think you need to be a bit objective customer services is an 0845 number not 0871, its charged at 5p pm in the day 2p pm evenings and about 1.5p weekends. ntl do have a written complaints procedure, the address is on the back of the bill, but customer services will always try to discourage written complaints as it takes a lot longer to resolve. your better off calling them to get is sorted and if you still feel it hasnt been sorted or you want proof that you have logged a complaint then write in. customer services isnt in india, there is a call center over there but they will only deal with taking payments, setting up direct debits and any simple billing problems. everything else is in the uk. "because the engineers couldnt be bothered to connect to my connection point out side my gatepost ". i very much doubt it was because they couldnt be bothered, there could have been a genuine reason, normally if there is a problem they will link it to a neighbours as a temporary fix so at least you have a service.