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ntl customer · 20-08-2006, 17:11

As an ex customer, I would avoid them based on my experiences. I can't say whether what I will write below has changed, but NTL being NTL, I doubt it.

> Billing and customer services is appalling.

They couldn't bill properly at all - i.e. one month they would take out this, the next month, they would take out that. There was no consistency. Spent many a hour on the phone to NTL listening to their on hold music, interspersed with adverts for their TV football pack and internet services. Now you've got to pay to call CS.

> Internet.

ntlworld email was hopeless and one point, it took hours for emails to be received from A to B. They (still) use proxy servers to interfere with web browsing - this often causes problems with displaying webpages, and you often got to do the 'proxy dance' when they all go wrong, which is far too often.

Plus you've got the complications of the proxy being a pain for some sites - some admins accidentally ban the proxy IP, whilst others detect the proxy IP as yours and think you're downloading too much etc (e.g. Rapidshare).

If you're going to VPN via work then that might not be such a problem, provided your work doesn't complain that you're browsing/downloading on their connection. Streaming media was also very much hit and miss - on some sites, some clips would work whilst others wouldn't at all.

I would avoid the high blood pressure and not use ntl internet. Avoid, avoid, avoid.

> TV

I didn't have TV but when I went round a friend's and did some channel hopping, it froze. I think I have my tale somewhere on this board in the TV section.

20-08-2006, 17:11	#8
ntl customer Inactive Join Date: Jun 2003 Services: Weddings, christenings, barmitzvahs and funerals. Posts: 860	Re: Is NTL any good? As an ex customer, I would avoid them based on my experiences. I can't say whether what I will write below has changed, but NTL being NTL, I doubt it. > Billing and customer services is appalling. They couldn't bill properly at all - i.e. one month they would take out this, the next month, they would take out that. There was no consistency. Spent many a hour on the phone to NTL listening to their on hold music, interspersed with adverts for their TV football pack and internet services. Now you've got to pay to call CS. > Internet. ntlworld email was hopeless and one point, it took hours for emails to be received from A to B. They (still) use proxy servers to interfere with web browsing - this often causes problems with displaying webpages, and you often got to do the 'proxy dance' when they all go wrong, which is far too often. Plus you've got the complications of the proxy being a pain for some sites - some admins accidentally ban the proxy IP, whilst others detect the proxy IP as yours and think you're downloading too much etc (e.g. Rapidshare). If you're going to VPN via work then that might not be such a problem, provided your work doesn't complain that you're browsing/downloading on their connection. Streaming media was also very much hit and miss - on some sites, some clips would work whilst others wouldn't at all. I would avoid the high blood pressure and not use ntl internet. Avoid, avoid, avoid. > TV I didn't have TV but when I went round a friend's and did some channel hopping, it froze. I think I have my tale somewhere on this board in the TV section.