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Davey2006 · 20-08-2006, 18:26

Hi im hoping somone on here can help me sort out the mess Ntl has done with my account,
i joined them for bb and tel in nov 05and told the sales man i would be moving in 6 months as i was renting he said no problem if u move we will move your service with u and if u go to a area we dont service we cancel the contract.
When i knew my new address i told move and transfers and they texed a install date to me but the engineer went to my old address and they mucked it up for about three weeks so i decided to cancel with them as there was a price increase around the time ,when i got through to retentions they said they would get me a install date and offered me some savings due to mess they made .
escalations team take over and say they will give me a install date but want to check my post code to see if i am able to recive ntl . so now my post code cant get ntl the lady agrees to cancel my contract from the day i informed moves and transfers.
now they come after me for the rtest of my contract and i have been on phone for 2 days talking to sevferal departments and got no where.

any one here help me out?

20-08-2006, 18:26	#1
Davey2006 Inactive Join Date: Aug 2006 Posts: 17	Termination charge Hi im hoping somone on here can help me sort out the mess Ntl has done with my account, i joined them for bb and tel in nov 05and told the sales man i would be moving in 6 months as i was renting he said no problem if u move we will move your service with u and if u go to a area we dont service we cancel the contract. When i knew my new address i told move and transfers and they texed a install date to me but the engineer went to my old address and they mucked it up for about three weeks so i decided to cancel with them as there was a price increase around the time ,when i got through to retentions they said they would get me a install date and offered me some savings due to mess they made . escalations team take over and say they will give me a install date but want to check my post code to see if i am able to recive ntl . so now my post code cant get ntl the lady agrees to cancel my contract from the day i informed moves and transfers. now they come after me for the rtest of my contract and i have been on phone for 2 days talking to sevferal departments and got no where. any one here help me out?