I am a newish ntl customer and find that since the change of numbers the company has become loutish in its attitude towards its customer base. Ive been kept on permanent hold, never called back when promised failed to resolve issues and just cant wait until my twelve months is up! still four left. I am wondering if this is a regional thing? after all they take our telephone numbers before we talk to customer services? My area is really bad in this regard mind you sometimes I end up talking to somebody in india and I cant understand a word thats being spoken. then its the phonetic game for a while before eventually giving up!
sad really because I thought I would have benefited from ntl broadband being a seperate cable to my home *sighs* oh well we live and learn.
