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Originally Posted by nffc
You wouldn't buy a car without checking first if it suited your needs. A PC is no different and car salesmen are far far worse than PCW salesmen.
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Apples and pears, nffc. A PC can be used for an enormous number of tasks, and some PCs cope far better than others at achieving said tasks. A car, on the other hand, is always used for going from A to B. There's a lot less scope of variation of what you can do with a car... admittedly you can transport different types of goods, or a different number of people, but at the end of the day, a car is used to transport you from one place to another.
As dodgy as 2nd hand car salesman are, if you ask them whether you'd be able to take a Kia Pride off-roading, even the most dodgiest Boycie wouldn't suggest it's gonna be possible. Yet some of the things I've heard from PCW salesmen are comparable to this (playing all games for the next 2 years at the highest settings, on their budget PC...?!?
).
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Originally Posted by nffc
the sales assistant was reasonably accurate when I tried to test him with questions! Considering these people are salesmen and not technical that isn't too bad.
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Don't mean to have a go at you, nffc, but wouldn't you expect a sales assistant to not just be "reasonably" accurate be completely accurate? We're talking about PCs here, they're not really
that complicated, are they? It's not rocket science, after all.
In this case, you were able to filter the bullsh*t from the truth, but put yourself in a different situation... maybe digital cameras aren't your fortÃÃâ€*’© - would you be happy if a sales assistant in a camera shop only told you half-truths purely in order to get a sale?
PC World sales assistants can largely get away with it because it's a consumer product they're selling. When dealing with customers for non-consumer products, i.e. business sales, you'll find that salespeople have to be 100% truthful. Why should it be different for Joe Bloggs on the High Street? Maybe it's because the items being sold are cheaper
per se, but for the person buying an item at PC World, that's not much help.
I don't really blame the salespeople - it's PC World that should be hiring technically-oriented salespeople. If my local PC shop can find suitably technical sales people, I'm sure PC World can.