Quote:
|
Originally Posted by Chrysalis
My answer to your question andy is I think all broadband subscription fees industry wide need to rise as a whole its undervalued. Then perhaps a bit more on top even to cover the extra cost of hiring uk staff and keeping call centres in uk. 0870 isnt a major thing unless their is long call queues and poor 1st time resolution on calls.
|
0870 is a very bad thing for faults. You're ****ed off with the fault and you get doubly ****ed off when you have to pay to report the fault! Do you want to keep the customers happy or do you want to wind them up?