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Kwaart · 19-08-2006, 18:50

Sky + upgraded my firm ware on the 13/8/06. This rended my box unfit for purpose. It was no longer able to pause, rewind, record or view any of my previous recordings. Speaking to the sky engineer today, he reckoned that sky try to dump too much info all at once and this crashes the Hard drive occasionally. No one at sky would admit it was the fault of the upgraded firm ware. After threatening to cancel my subscription, they agreed to send an engineer free of charge who replaced the entire box without asking any questions....

19-08-2006, 18:50	#2
Kwaart Inactive Join Date: Aug 2006 Posts: 1	Re: Sky to offer firmware downgrade on Sky + Sky + upgraded my firm ware on the 13/8/06. This rended my box unfit for purpose. It was no longer able to pause, rewind, record or view any of my previous recordings. Speaking to the sky engineer today, he reckoned that sky try to dump too much info all at once and this crashes the Hard drive occasionally. No one at sky would admit it was the fault of the upgraded firm ware. After threatening to cancel my subscription, they agreed to send an engineer free of charge who replaced the entire box without asking any questions....