[bywater]

Originally Posted by nutellajunkie

THE PETITION
Like many others, I refuse to pay for any sort of 0845/0870 number. When NTL introduced their customer services 0845, usually for faults with their services, why should we have to pay them?

http://petitionthem.com/default.asp?...etail&pet=3018

I got a flyer through today 18th August clearly advertising a free customer helpline. The wording to the letter was:

"Theres a free customer helpline, and because you're dealing with one company less hassle"

Don't know if anyone else got it. It's the one advertisng the £5.50 select pack deal. It's a very recent flyer as I've not seen this one before. I thought yuppy they have listened and finally droped the 0845 charges. There was a free phone number on the flyer and when you ring it and press option 2 for customer services it tells you to hang up and ring a 0845 number which is not free. I don't know how they are getting away with these ads as it certainly is misleading to advertise a free customer helpline only to ring the free number and be told to ring an 0845 number which is not free. I am sure the ASA might be intrested. I would scan it and post it but unfortunately my scanner is off line.