Quote:
|
Originally Posted by Nidge
Has it been moved overseas? I've just been on to them about a fault with my modem and they seem a million miles away, I was talking to a Indian womam.
|
Reminds me of something my daughter told me about. She works in Customer Services for Capital One in Nottingham who provide a 24/7 service with overnight calls being taken in India. One day a woman rang up and the call was taken by the girl sitting at the next desk to my daughter. The first thing that the caller asked was "are you in England or India?" When the girl answered that she was in Nottingham, England the caller went through her problem which was quickly dealth with to her satisfaction. When asked if there was anything else that she could be helped with she replied "no, that's all thanks, I'm glad I was put through to somebody English, last time I got an Indian woman and couldn't understand a word she said." The Indian girl sat next to my daughter with a very noticable Indian accent smiled as she ended the call.
