[Neil]

Originally Posted by JohnHorb

According to a Manchester Evening News survey, NTL are No 1 for phone waits, at 18 Mins 14 secs, closely followed by BT Yahoo! at 15 minutes 2 secs.

Fair enough - we all know that NTL phone waits are unacceptable long, and hopefully(?) they are doing something about it.

- However - "An NTL spokeswoman said 'Our average 'speed of answer' has been running consistently at around two minutes'". Who is she kidding? Or does this include 'Sales' calls?

http://www.cableforum.co.uk/board/sh...ad.php?t=17241