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Originally Posted by JohnHorb
According to a Manchester Evening News survey, NTL are No 1 for phone waits, at 18 Mins 14 secs, closely followed by BT Yahoo! at 15 minutes 2 secs.Fair enough - we all know that NTL phone waits are unacceptable long, and hopefully(?) they are doing something about it.
- However - "An NTL spokeswoman said 'Our average 'speed of answer' has been running consistently at around two minutes'". Who is she kidding? Or does this include 'Sales' calls?
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Here we go again, there must be something odd about me always succeed in getting responses from NTL Customer Services quickly. So, how long does it take them at the Manchester Evening News? Regurgitated old stories?
