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12-11-2004, 21:35

According to a Manchester Evening News survey, NTL are No 1 for phone waits, at 18 Mins 14 secs, closely followed by BT Yahoo! at 15 minutes 2 secs.

Fair enough - we all know that NTL phone waits are unacceptable long, and hopefully(?) they are doing something about it.

- However - "An NTL spokeswoman said 'Our average 'speed of answer' has been running consistently at around two minutes'". Who is she kidding? Or does this include 'Sales' calls?

12-11-2004, 21:35	#1
JohnHorb Guest Location: Sale, Cheshire Services: 10MB Broadband, DTV, Telephone Posts: n/a	Phone response According to a Manchester Evening News survey, NTL are No 1 for phone waits, at 18 Mins 14 secs, closely followed by BT Yahoo! at 15 minutes 2 secs. Fair enough - we all know that NTL phone waits are unacceptable long, and hopefully(?) they are doing something about it. - However - "An NTL spokeswoman said 'Our average 'speed of answer' has been running consistently at around two minutes'". Who is she kidding? Or does this include 'Sales' calls?