This is precisely what ntl's Chief Executive Officer, Simon Duffy told me would happen when I contacted him a few months ago about the email problems, he said then:
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We are currently reworking the whole hardware solution with the probability of spending double what we first intended. We are also taking advantage of two new products that have just come to market - one which allows customers to manage their spam mail before it gets into their mailbox and another which provides a comprehensive anti-virus capability.
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I know for certain that ntl have worked very hard trying to get the email service back in ship shape, ntl have spent a significant fortune getting it sorted and last week Simon said to me those who have been working on it have worked very hard indeed.