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Re: This is out of order.
I don't see how the electricity company could have done anything differently, they can't be expected to flag up an alarm every time someone uses more electricity than normal, or tells them (in this case incorrectly) that they have.
Whilst I feel sorry for your Mum and the shock she got, like most problems in life they are never as bad as they seem at first.
My only question would be why the meter man did not read the thing himself. Perhaps you can ask them to ensure that they do it themselves in future rather than asking your Mum to do it.
Glad you got it resolved.
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