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Re: This is out of order.
Well, I think it just one of those things. Noone deliberately did anyone else any harm. If I was working for the electricty company, and someone gave me a meter reading with such a jump I would have at least asked her to check again or questioned her about it. (If I was allowed to. Things like have people moved in recently, anyone using an electric heater, etc).
If they correctly adjusted the bill, and it happened to my mum, I would probably leave it at that. Maybe complain to the electricity board about the meters and make some with better visibility readouts? Most are in the dark making it harder to read anyway.
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