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Re: No service
If the lights on the CM don't come (as per post #12) I don't see how it can be anything your end (PC or router). I would think it must be either the CM or the link from there to NTL.
However, is Mark B has confirmed, I'd try to replicate the problem without the router in the loop. This is normally one of the first things NTL ask you to do.
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