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Originally Posted by HornetUK
BB off 3pm until now....5 hours. Rang Tech Support 1 hour to answer, they said at that time to turn off turn on, no SYNC or RDY light appeared on CM.
They said likely the strength of whats being sent from box in street to weak.
Does that sound right to anyone, they also said it is unlikely to comeback on until a engineer visits me, one hour later its back!
They said they will get an engineer to ring me within 48 hrs to make an appointment.
Also when I turn off what gets power off first modem or router & which do I turn back on first. When engineer visits will they be OK with router?
Cheers
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First of all, I would say even it stays on now, you still need an engineer to check this out.
Secondly, I would advise setting things up so that when the engineer calls it's just one pc directly connected to the modem (in other words, remove the router). In most regions the engineer's official instructions are to refuse to deal with it if a router is in use, though some will do their best but if they screw up they aren't then insured!