[RangersBilly]

I applied online for the Home 500 package at £17.99 p/m on November 2nd, I had already applied for OneTel Broadband. However, I discovered that OneTel had omitted to inform me that the cost including my BT line rental would have pushed my costs to almost £40 p/m.

I explained this to Demon and they told me that I would have get OneTel cancelled at BT, so that Demon could go ahead with the line check. During this time I kept phoning the Demon status line which said, and still does say the go-ahead will be on 18th November.

:o At first I was happy to accept this, until I happened to phone the Demon Broadband line. Who said the line will be active on 26th November! I immediately called BT who told me that the line will be clear for my Demon connection from 11th November. So what the hell is happening?

If I could afford to wait any longer, I might see my error of not opting for a Broadband provider who actually cares. But I feel that I have waited long enough in this instance.

By the way, I used to work for AOL, and I had always thought they were bad with customer waiting times for Broadband and attitude.

I donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t expect that you will get back to me, but I shall wait and see, as i'm getting just a little ****ed off.