OK, this is getting stupid! Why did I bother with Microdirect
MD are still refusing to admit they have fixed anything, despite
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As I see the facts so far:
- The ATI Radeon 9800 Pro supplied to me had a faulty cooling fan, and did so when it left my care.
- The cooling fan now works correctly.
- By my definition of †˜fixedâà ¢â€šÂ¬Ã¢â€Š¾Ãƒâ€šÃ‚¢, the previously faulty fan has been fixed.
- I was aware of the †˜no faultââ‚ƚ¬Ã¢â€žÂ¢ clause and would not have sent a perfectly working card back to you for repair.
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The extract above is from a email I have sent FTAO the customer services manager (if they have one).
Speaking to Trading Standards and a legal advisor there is very little I can do but pay their 'no fault' fee. Otherwise it would be my word against theirs in the small claims court!
I have tried appealing to their common sense / better nature, but am not holding my breath -
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I am not sure why Microdirect are tying to antagonise a first time customer, but working in a customer support environment myself I know it does not make financial sense to accuse customers of wasting your time and trying to ransom customers equipment.
If your organisation has any conscience or concept of customer service you will return my working card asap. However, as I wish to get my system working again quickly, I will if necessary pay your †˜returnsâà ƒÂ¢Ã¢â‚¬Å¡Ã‚¬Ã¢â€à …¾Ã‚¢ fee under protest.
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I would not recommend them to anyone right now 