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Originally Posted by Neil
Hmmm-I thought there was a law regarding people having access to working phone lines?
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That's what I thought. NTL once told me on the phone that they don't guarantee a service!
Including compenstation for a missed appointment...
"Missed Appointments
If we fail to keep an appointment we have made with you, you can claim a one off, fixed rate payment."
NTL absolutely
will not refund missed appointments, lost time, etc due to their incompetance (I've got that in writing). NTL still owe me 4 days worth of time wasted.
Personally if NTL say it's 2 weeks to fix I'd tell them I'm off to BT then. Unfortunately they don't give a rats so it's no use trying it in a hope of speeding things up or getting compensation
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