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Punky:
This is what happened to me a while back, however it was an area wide fault caused by the failure of a multiplexer and a lack of signal.
There was nothing wrong with the STB and the engineer who was sent out said that he'd got half a dozen more calls to deal with which were also going to be a waste of time because nobody had checked to see if it was an area fault before assigning him to the job.
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