[ian@huth]

The trouble these days is that a number of people want the world, and a little bit more, for nothing. They want the biggest slice of the cake but aren't prepared to pay their fair share for it.

There are complaints with NTL about email and newsgroups not being up to scratch and long waits for assistance on the phone. These things could be remedied quite easily if enough money is thrown at them, but where is this money to come from?

NTL have spent a lot of money in recent times in upgrading the network, but how much of this has been spent to ensure that the really heavy users don't impact on the average user? It is easy for a heavy user to say that they never have problems so there is nothing wrong with trying to max out their connection, but they don't know if NTL have spent an extra £8,000 or whatever a UBR card costs to eliminate the impact of their heavy use.