Quote:
|
Originally Posted by etccarmageddon
Quote:
|
Originally Posted by Chrysalis
On the argument of subsidising, its a way of life.
Road tax is better value for those who travel hundreds of miles a day and worst value for someone who uses their car rarely, but its life.
|
on the roads you wont find 5% of all road users making 67% use of the road network! and those that use the roads most will pay the most in petrol taxes - the road tax element is a fraction of the cost to the road user. |
And road tax for the really heavy users (HGV's, coaches etc) that are on the road more of the time is higher, they pay a business level road tax, not a personal road tax.
Quote:
|
Originally Posted by etccarmageddon
Quote:
|
Originally Posted by Chrysalis
...what hasn't been mentioned here and taken into account is what happens if this 5% customers stop recomending ntl to people and instead bad mouth ntl, the effect is less total customers to ntl and less turnover...
|
a drop in the ocean as you still have 95% on board and word of mouth isnt as effective as dropping leaflets through doors offering 3 months free etc... |
But dropping these 5% improves life for the other 95% so you get 95% of your customers raving and recommending, not complaining about pings etc.
Quote:
|
Originally Posted by etccarmageddon
Quote:
|
Originally Posted by Chrysalis
...the rule of business is to keep all customers happy if possible.
|
true but not if 5% are taking up most of your resources. assuming these stats are true then if you get rid of the 5% (50,000 customers) you can replace them with another 500,000 without any network upgrading. |
Someone famous said you can keep most of the people happy most of the time, that is what this will do.