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Originally Posted by raimundo
I lost connection overnight - spent the usual 20 mins before I got hold of Tech. Support - very patient guy. Did all the usual things to 'eliminate' all possibilities- fair enough, though I knew there probably wasn't anything he'd suggest that would fix it, as this happens about every 2 months, I'm down for 12 hours sometime slonger and, as today, it magically comes back on stream if I'm patient.
Tech. Support said that the problem could be that the DHCP server has run out of IPs' and I just have to wait until there's a free slot - pretty hard to believe. So they are telling me that I pay £37.99 per month and I can't be guaranteed and IP 
My modem is flashing away happily, but the DHCP server is 'unreachable'?
This is really annoying, cos' each time I waste about an hour with Tech. Support and I just know they aren't gonna fix it - 10/10 for trying though.
So what is it that dies and then is reborn every couple of months?
I'm in the Manchester area and a friend who has exactly the same setup 2 miles way never has this problem. |
I would imagine that your problem is due to something local to your area. However I must point out that I am no IT expert. However, the more I see and hear of these 'drop out' problems, the more I am convinced that the problem and its solving is up tp NTL. I agree that the staff are very helpfull. But it is a disgrace that it takes any of us 20 or more minutes to get a phone call answered. A firm this size should answer within 30 seconds, no more. Most of their problems I am sure are caused because the company is SKINT.
Michael Stewart